Testimonials From Satisfied A.J. Michaels Customers
While the quality of our work speaks for itself, we love to hear it from our customers too. We receive compliments, letters and referrals every day and take pride in knowing we provided a positive experience and solution to their heating, air conditioning and plumbing needs. Here are a just some of the many satisfied A.J. Michaels customers, in their own words.
We recently had work performed in our home, by your company, as part of a large, and ongoing renovation project. I just wanted to take a few minutes, to make you aware, of our complete satisfaction with all of the services provided by the A.J. Michaels team. Our initial contact with Brad Foxwell, set the expectations, and every member, of your team, followed through, with the same level of commitment and service. A huge part of our decision was regarding the feasibility, phase. Brad jumped in, from the first phone call, to the follow up with Anne Arundel County, regarding permit questions. His professionalism is to be commended. After signing our contract we had a sudden, "emergency" leak. I called Brad, within minutes, the scheduling team took over, and a repair crew was on site, and fixed the problem! Misty in scheduling continued to keep us informed every step of the way, throughout the process, she always called me, I never needed to worry. All of the crews who worked in our home, were courteous and professional. We will happily contact your company for any future plumbing needs, and happily recommend A.J. Michaels! Your team is outstanding!
We were very pleased with the Dan and Cody. They were a great couple of guys. I was very impressed with their excellent customer service and knowledge. They took the time to do the job right and explain everything. Couldn't have asked for a better experience. Thank you very much and for filing the warranty paperwork.
I use a simple tool for any business arrangement small or large which is 3 RV, and you hit them all. I found you Responsive, you were Reliable during the process, and three you built a good working Relationship with me which means Value. As I mentioned during our conversation I will complete this purchase after I get the approval for the Fan Coil/Air Handler. Thank you again for this first step with a small but very important upgrade and purchase for my home.
Another provider came out and diagnosed various issues with our 22 year old furnace and, ultimately, it needed to be replaced. I felt the other provider's quote was extremely high ($8000 for a bare-bones, basic system), so I called AJ Michaels. Their estimator, Don, came out on the same day-towards the end of the day- even though it was Christmas Eve. He discussed options, provided information about various systems and the BGE rebates we'd be eligible for if we chose certain higher-efficiency products. With his help, we opted for a Carrier 96% efficiency furnace and 16-seer A/C unit, each with a $400 Smart Energy Rebate. In the meantime, we got 3 other estimates, and AJ Michaels offered the best product for the best price. Installation was scheduled for 8 AM on 12/31/14. The team of three arrived early, put down covering on our (cream) carpeting, and were courteous and receptive to all of my questions throughout the installation process. Installation went smoothly, no issues whatsoever. A few days following the installation, I received a follow-up call from Ashley of AJ Michaels to check on how things went and make sure that we are satisfied with the product and with the services provided. I would highly recommend AJ Michaels. We found them to be prompt, courteous, responsive, and customer-service oriented.
C. Perrin, Forest Hill, MDMoreLess
The great job the A.J Michaels team did at my home team arrived on time, prepared and organized. Throughout the day they were very careful about not damaging the surrounding landscaping on my property and my neighbors property: A most pleasant experience.
Mrs. Goldstein, Woodstock, MDMoreLess
Thank you to your company for the wonderful job in installing my new furnace and air conditioning system. I am very pleased with my new system: impressed by the professionalism of your staff
Ms. Tasin, Owings Mills, MDMoreLess
Everyone was fantastic (salesman, installers, technicians). Absolutely use this company again.
Mr. Pettis, Baltimore, MDMoreLess
How very pleased I was with the work your company recently did at my home and impressed with the sales person, Don. He was patient explaining what needed to be done. I was most impressed with the two workmen who did the job! They were very courteous and pleasant. Dan took time to explain to me how the thermostat worked and left everything neat and tidy.
A great job AJ Michaels did installing our new furnace and air conditioning systems. Over all, we are extremely satisfied with our decision to go with AJ Michaels. Your salesperson, price, and knowledgeable workers far outshine all your competitors.
Mr. & Mrs. Ridgeway, Dundalk, MDMoreLess
How well your organization works and how very much it was appreciated! It is a superb team.
Mr. Catzen, Baltimore, MDMoreLess